You may be interested in order management. We have experience in order and customer management and would like to share with you some best practices that we have picked up over the years.
The goals of an order management software system are:
Accept orders from customers as soon as possible after placing their order. To correctly allocate the inventory. To ensure that orders are fulfilled and delivered to customers on time. To keep customers informed of the progress of their order, to provide managers and business owners with reporting and dashboard functions, and to support and monitor every aspect of order management in their company.
To run a successful online retail business, your order management process must be efficient and effective so that your profits are maximized and protected.
We recommend a single system for managing all aspects of order management. You should avoid having one system for customer emails, another system for creating shipping labels, and another system for order management, etc., as a disjointed approach will cause work items to fall through the gaps.
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